Where is my refund?

Please allow up to 14 to 22 business days for your return to be received and processed.  Depending on your financial institution, it may take an additional 3–5 business days for the funds to return to your account.  Please note, we can only issue refunds to the original form of payment on the order.

Can I return a damaged item not purchased on?

For Fila products purchased from one of our retailers, please contact the retailer directly for information regarding their return policy.  If the retailer cannot accept a return or replace the item, please contact our Quality Control team at email.

How do I return my item if it is damaged?

Used items may only be returned if deemed defective and returned within 30 days of the purchase date along with a receipt and the submission of a  For items purchased within the last year,  please contact our customer service team at 1 or email EMAIL.

Terms & Conditions

Used items may only be returned if deemed defective and returned within 30 days of the purchase date. Products under warranty will be reviewed under warranty specific guidelines. If we determine a manufacturing defect is present, we will replace your product. If we determine there is no manufacturing defect, we will return your original item to you with a written evaluation of our findings. This determination will be made by FILA in its sole reasonable discretion. Please include a copy of the receipt/proof of purchase with this form, if available. Each return will only be replaced once. Please allow up to 6 weeks for processing. Return times may vary. Fila ships via Federal Express® only. If you are using a P.O. Box number for your address, please be sure to provide us with an alternate address. In the event we do not have an exact replacement of the product you are returning, we will send you a comparable style to the one you returned. If you are not satisfied with the replacement product, you must notify us within ten business days following receipt. If you agree to these terms, please fill out the.

Can I return a gift?

Gifts may be returned with 30-days of purchase.  Please note, we can only issue refunds to the original form of payment on the order.

How do I exchange an item?

Unfortunately, we do not offer exchanges at this time.  Please return the original item per the return instructions and place a new order for the replacement style.

How do I return my item?

If you are not satisfied with your  purchase, please return the item within 30-days.  Items must be unused, unworn, and in a saleable condition.  To print a free return label, please follow the link [].  For additional information regarding returns, our full Return Policy can be found  [].